Terms of service
This is an automatically translated version of our General Terms and is provided for informational purposes only. The German version takes precedence. The language available for the conclusion of the contract is German.
General Terms and Conditions with Customer Information
Effective May 2026
§ 1 General Provisions – Scope of Application
1. The following General Terms and Conditions apply exclusively to all orders placed through the online store of extremtextil e.K., owned by Martin Gaebert, Seitenstr. 3, 01097 Dresden, by consumers and business customers (hereinafter also referred to as "Customer"). Furthermore, these General Terms and Conditions apply exclusively to all orders placed by the Customer via fax or email.
2. You can reach our customer service for questions, complaints, and claims Monday through Friday from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m. at 0351/8627463, as well as by email at kontakt [at] extremtextil [dot] de.
3. A "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A "business entity" is a natural or legal person, or a partnership with legal capacity, that acts in the course of its commercial or independent professional activity when entering into a legal transaction.
4. With respect to business customers, these Terms and Conditions also apply to future business relationships without the need for us to refer to them again. If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
§ 2 Order Process and Conclusion of Contract
1. The customer can find the essential characteristics of the goods we offer, as well as the validity period of limited-time offers, in the individual product descriptions in the online store. The information provided there regarding the subject matter of the delivery or service (e.g., color, weight, dimensions), as well as our representations thereof (e.g., illustrations), are only approximate, unless usability for the contractually intended purpose requires exact conformity. They are not guaranteed characteristics of quality, but rather descriptions or identifications of the delivery or service. Deviations customary in the trade and deviations resulting from legal requirements or constituting technical improvements are permissible, provided they do not impair the suitability for the contractually intended purpose.
2. By listing the products in the online store, we submit a binding offer to conclude a contract for the respective items. By clicking the "Add to Cart" button, the customer can place the respective item in the virtual shopping cart. This action is non-binding and does not yet constitute acceptance of the contract. The customer can view the shopping cart at any time by clicking the "Shopping Cart" button and remove products from the shopping cart using the "Delete" button. The customer may also change the quantity in the field provided for that purpose. If the customer wishes to purchase the products in the shopping cart, they must initiate the ordering process by clicking the "Proceed to Checkout" button.
3. After initiating the ordering process, the customer is asked to enter their information. Required fields are marked with an *. Optionally, the customer can register in our online store and open a customer account. For future purchases, the customer can place an order by entering their email address and password without having to re-enter their information.
4. Before placing an order, the order details, including the customer's information, are summarized on a summary page. There, the customer can correct all order and personal information using the respective edit buttons. By clicking the "Place Order" button, the customer accepts the offer for the products contained in the shopping cart. This constitutes the conclusion of the purchase contract. If the customer selects "PayPal" as the payment method, they will be redirected to the PayPal website, where they must either log in using their credentials (email address and password) or enter the required information requested by PayPal. The customer can then accept the offer for the items in the shopping cart by clicking the corresponding payment button on PayPal, thereby concluding the purchase contract. Immediately after completing the purchase process, the customer will receive another confirmation via email.
5. During the ordering process, the customer must confirm that they agree to these Terms and Conditions. The customer can save the contents of their order, including the order details, via the automatic order confirmation email. We also send the customer our Terms and Conditions with this email. The text of the contract is stored on our internal systems; however, after the order is completed, it is accessible to the customer via the Internet only if the customer has registered with us—that is, opened a customer account. In this case, past orders can be viewed via the customer login. Otherwise, the text of the contract is no longer accessible to the customer via the Internet.
6. The language available for concluding the contract is German.
§ 3 Conclusion of Contract Outside the Online Store
The customer's order via fax or email constitutes a binding offer to conclude a purchase contract. In the case of an order placed via email, confirmation of receipt of the order is sent immediately upon receipt and does not yet constitute acceptance of the contract. We may accept the customer's order either by sending a separate order confirmation via email or by shipping the goods within 3 days.
§ 4 Prices, Shipping Costs
1. The prices listed on the product pages include the statutory value-added tax and other price components and do not include shipping costs.
2. An overview of the shipping options and the resulting shipping costs for deliveries within Germany can also be found under the link "Shipping Costs". Shipping costs outside of Germany depend on the size and weight of the respective order. In this case, the customer can determine the actual shipping costs by adding the desired items and quantities to the shopping cart. If the customer does not have a customer account or is not logged in, the following steps are necessary to determine the actual shipping costs: Click on "Edit Shopping Cart" and then select the country and shipping method. Clicking these options will recalculate the respective shipping costs. If the customer is already logged in, they must follow the checkout process until the shipping options are displayed to determine the actual shipping costs. The customer can then click on the individual shipping options and view the corresponding shipping costs in the total at the bottom. The shipping costs are also displayed to the customer on the order summary page before the order is placed.
3. For shipments to non-EU countries, additional customs duties, taxes, and fees may apply. We do not charge or cover these costs; they must be paid by the customer as the recipient. Please note that customs duties, taxes, and fees are levied by your country's customs authorities, and their amounts are determined by the applicable national regulations. We therefore recommend that you check with the relevant authorities in your country regarding any potential costs before placing an order. You can find more detailed information, for example, at the following links: https://www.zoll.de/DE/Privatpersonen/Postsendungen-Internetbestellungen/postsendungen-internetbestellungen_node.html or https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp. Please also note that delays due to customs clearance may be beyond our control.
§ 5 Payment
1. Payment may be made, at the customer's discretion, via prepayment, PayPal, credit card, cash on delivery, or in cash upon pickup.
2. If the customer selects the payment method prepayment, they will receive our bank details via a separate email after completing the order. The invoice amount must be transferred to the specified account within 7 days of the contract's conclusion. We will ship the goods only after receipt of payment. If no payment has been received in the specified account within 7 days of the conclusion of the contract, we are entitled to withdraw from the contract without a reminder.
3. If the customer selects the payment method PayPal, they will be redirected to the website of the payment service provider PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg) after placing the order. To make a payment via PayPal, the customer must be registered with PayPal or must first register, authenticate using their login credentials, and confirm the payment instruction to us as the seller. PayPal may offer additional payment options in the customer's account to registered customers selected according to its own criteria. However, we have no influence over the offering of these options. Any additional payment options offered on an individual basis pertain solely to the legal relationship between the customer and PayPal. The payment transaction is processed by PayPal immediately after the order is placed.
4. If the payment method Credit Card is selected, payment is processed through our service provider, Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, Netherlands; "Mollie"). To this end, the credit card information provided by the customer is transmitted to Mollie at the same time the order is placed. Immediately after the order is placed and the customer's identity as the legitimate cardholder has been verified, Mollie instructs the customer's credit card issuer to initiate the payment transaction, which the issuer then carries out automatically and charges to the customer's credit card account. Mollie reserves the right, in individual cases, to make the payment contingent upon a successful credit check or risk assessment.
5. If the customer selects the payment method Cash on Delivery, the customer pays the purchase price directly to the delivery person. Additional cash-on-delivery fees apply, which are to be borne by the customer and are specified during the ordering process.
6. If the customer selects the payment method Cash Payment, they may pay the purchase price using the payment methods listed above during the ordering process or in cash upon pickup.
7. In the event of a delay in payment by the customer, we are entitled to charge late payment interest at a rate of 5 percentage points above the respective base interest rate published by the Deutsche Bundesbank in the Federal Gazette. For legal transactions in which a consumer is not involved, the interest rate for payment claims is 9 percentage points above the base interest rate. We reserve the right to prove greater damages.
8. The customer is entitled to set-off rights only with respect to undisputed or legally established claims. The customer is authorized to exercise a right of retention only to the extent that their counterclaim arises from the same contractual relationship and is undisputed or legally established. Furthermore, the customer's counterclaims in the event of defects in the delivery remain unaffected in each case.
§ 6 Delivery
1. Unless otherwise specified on the product page in the offer, the delivery time within Germany is 2 to 4 business days. For international shipments, the delivery time is approximately 3 to 15 business days. Delivery is handled by DHL, Deutsche Post, or GLS.
2. The customer has the option to pick up the ordered goods at extremtextil e.K., owned by Martin Gaebert, Seitenstr. 3, 01097 Dresden, during the business hours listed below: Monday through Friday from 8:00 a.m. to 3:00 p.m.
3. If an ordered item is unavailable because our supplier fails to deliver to us—through no fault of our own and despite its contractual obligation—we are entitled to rescind the contract. In this case, we will immediately inform the customer that the ordered goods are unavailable and will promptly refund any payments already made.
§ 7 Retention of Title
1. The goods remain our property until full payment has been made.
2. The following applies additionally to business customers: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. The customer may resell the goods subject to retention of title in the ordinary course of business; the customer assigns to us in advance all claims arising from such resale—regardless of whether the goods subject to retention of title are combined or mixed with a new item—in the amount of the invoice total, and we accept this assignment. The customer remains authorized to collect the claims; however, we may also collect the claims ourselves if the customer fails to meet their payment obligations.
§ 8 Right of Withdrawal
1. Consumers (§ 13 BGB) have a fourteen-day right of withdrawal.
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.
To exercise your right of withdrawal, you must notify us (extremtextil e.K., Owner Martin Gaebert, Seitenstr. 3, D-01097 Dresden, Tel. 0351-86274 63, kontakt [at] extremtextil [dot] de) by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the downloadable sample withdrawal form for this purpose, although its use is not mandatory.
For returns from countries outside the European Union ("third countries"), the customer is required to label the package as "RETURNED GOODS – Failed Sale." The goods must be marked with "No Commercial Value" or a value of "0.00 EUR" on the customs document (e.g., CN23). The customer must ensure that the original commercial invoice is included with the return shipment. Otherwise, additional customs duties may apply, which will be borne by the customer. The customer is responsible for complying with the customs regulations of the respective country. extremtextil e.K. assumes no liability for costs arising from incorrect or incomplete declarations.
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.
2. The right of withdrawal does not apply to distance sales contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer's personal needs.
§ 9 Transfer of Risk
1. If the customer is a business entity (§ 1 (3)), the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover; in the case of a mail-order sale, upon delivery of the goods to the shipping agent, the carrier, or any other person or entity designated to carry out the shipment.
2. If the customer is a consumer (§ 1 (3)), the risk of accidental loss and accidental deterioration of the sold item passes to the customer only upon delivery of the item, even in the case of a sale by mail order.
3. The transfer of risk is deemed to have occurred even if the buyer is in default of acceptance.
4. If goods are delivered with obvious transport damage, the customer is asked to report such defects immediately to the delivery agent and to contact us as soon as possible. Failure to file a complaint or contact us has no consequences for the customer's statutory warranty rights. However, the customer assists us in asserting our own claims against the carrier or the transport insurance provider. However, with respect to business entities that are merchants within the meaning of the German Commercial Code (HGB), the provisions of § 377 HGB remain unaffected.
§ 10 Consumer Rights in Case of Defects (§ 1 (3))
In the event of a material defect in the purchased item, the statutory provisions generally apply. This means that the customer may first and foremost demand subsequent performance, i.e., at their discretion, a replacement delivery or rectification of the defect. If the additional statutory requirements are met, the customer is entitled to reduce the purchase price or withdraw from the contract. For claims for damages due to a defect in the goods, the requirements specified in § 11 apply in addition to the statutory requirements.
§ 11 Liability for Damages Toward Consumers (§ 1 (3))
Notwithstanding other statutory requirements for claims, the following exclusions and limitations of liability apply to our liability for damages:
1. We are liable only if we act with intent or gross negligence. In cases of simple negligence, we are liable only for a breach of a duty whose fulfillment is essential for the proper performance of the contract and on whose compliance the contracting party may reasonably rely. Otherwise, liability for damages of any kind, regardless of the legal basis for the claim, including liability for fault at the time of contract conclusion, is excluded.
2. To the extent that we are liable for simple negligence pursuant to paragraph 1, our liability is limited to the damage that we typically had to anticipate based on the circumstances known at the time of contract conclusion.
3. The foregoing exclusions and limitations of liability do not apply if we have provided a warranty regarding the quality of the goods, nor do they apply to damages that must be compensated under the Product Liability Act, nor to damages to life, limb, or health.
4. The above exclusions and limitations of liability also apply in favor of our employees, vicarious agents, and other third parties whom we engage to fulfill the contract.
§ 12 Rights Arising from Defects and Damages in Other Cases
With respect to customers who are not consumers (§ 1 (3)), the preceding §§ 10 and 11 apply mutatis mutandis subject to the following conditions:
1. A prerequisite for warranty rights is that the customer has properly fulfilled all obligations to inspect and give notice of defects owed under § 377 HGB.
2. We reserve the right to choose the method of subsequent performance.
3. The statute of limitations for warranty claims regarding the delivered goods is one year from the date of delivery, except in the case of claims for damages.
§ 13 Governing Law, Jurisdiction
1. These Terms and Conditions and all legal relationships between us and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the consumer has his or her habitual residence remain unaffected.
2. The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is, if the customer is a registered merchant, a legal entity under public law, or a special fund under public law, or has its registered office abroad, at our discretion, either our registered office in Dresden or the customer's registered office. In all other respects, the statutory provisions apply.
§ 14 Final Provisions
Should individual provisions of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.
§ 15 Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
