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Payment

Payment options for Germany and Austria

For shipping to Germany and Austria, we currently accept the following payment methods:

  • Payment in advance
  • Instant Bank Transfer
  • Credit card
  • Paypal
  • Direct Debit SEPA
  • Cash on delivery (only for Germany)
  • Cash (only on site with self pickup)

There are no extra charges for all forms of payment.

Payment in advance (bank transfer)

The classic version, easy and free for all.

  1. After placing the order, you will receive a confirmation by mail containing bank details and order number, which you need for the transfer. The articles will be reserved for 7 days from that day on.
  2. You transfer the total to our bank-account including your order number. After the payment has been received by us (usually the next working day within Germany or Europe-wide for transfers with IBAN) your order will be sent.
  3. In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days).
  4. Any overpaid amounts will be refunded to your account immediately.

Instant Bank Transfer via Sofort GmbH

Instant Bank Transfer is the online direct transfer method of Sofort GmbH. With instant bank transfer you can easily pay without any registration from your online banking account. Therefore, you need the login details (PIN/TAN) for the online banking of your bank. Directly after placing the order, we will receive a confirmation of payment and can ship the order promptly (if all articles are available). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your account immediately.The data used during the payment process is used exclusively by Sofort GmbH. We as dealers do not have access to this data.

Credit card (Visa/Mastercard) via Novalnet AG

During the payment process you enter your credit card numbers. These are transferred to the "Novalnet AG" using a secure SSL encryption and passing through several security and plausibility checks. Only when these checks have been successful, the amount will be charged from your credit card account. We receive a confirmation of payment for your order and can ship your order promptly (if all articles are available). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your credit card account afterwards.

With a purchase by credit card, you authorize the company "Novalnet AG" to collect the amount to be paid by the purchase. By stating the credit card data, you confirm that you are entitled to payments with the used credit card and you ensure its sufficient account coverage.

Paypal

If you have a paypal account, you easily can pay online. During the order process you will be directed to paypal, where you enter your login. Directly after placing the order, we will receive a confirmation of payment and can ship the order promptly (if all articles are stock). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your paypal account afterwards.

Direct Debit SEPA via Novalnet AG

During the payment process you enter your bank-account numbers (IBAN). These are transferred to the "Novalnet AG" using a secure SSL encryption and passing through several security and plausibility checks. Only when these checks have been successful, the amount will be charged from your bank account. We receive a confirmation of payment and can ship your order promptly (if all articles are in stock). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your bank account afterwards.

With a purchase by direct debit, the amount is due immediately from the account specified in the order process. You hereby authorize the company "Novalnet AG" to collect the payment to be paid by direct debit at the expense of the bank account. By specifying the bank account data, you confirm that you are entitled to payments via direct debit from the used bank account and you ensure its sufficient account coverage. Please make sure that the used account has sufficient cover and that you enter the correct bank data, otherwise you will be charged with a minimum of EUR 6.50 or if you have a further delay, you will be charged with a minimum of EUR 50 by Novalnet or their collection partner Atriga GmbH. These costs are beyond our scope of influence!

Cash on delivery - only valid for Germany

For orders and shipments to Germany, we also offer shipping via cash on delivery. The whole invoice amount is charged when the parcel is handed over by the supplier. In addition, COD fees still apply, which must be paid by the customer (also for free shipments).

Additional COD costs for parcel delivery by GLS:
7,90 € cash on delivery
Additional shipping costs for parcel delivery by DHL:
4,90 € cash on delivery
2,00 € Money transfer fee (charged by DHL separately)

Cash payment - only for self-pick up

If you want to pick up your order directly in Dresden, you can pay cash at our warehouse.

Payment International

For international shipment resp. all other countries than Germany and Austria, we offer the following payment options:

  • Payment in advance
  • Credit card
  • Paypal
  • Instant Bank Transfer - only for the Netherlands, Switzerland, UK and Poland

There are no extra charges for all forms of payment.

Payment in advance (bank transfer)

The classic version, easy and free for all.

  1. After placing the order, you will receive a confirmation by mail containing bank details and order number, which you need for the transfer. The articles will be reserved for 7 days from that day on.
  2. You transfer the total to our bank-account including your order number. Please make sure that bank-fees go to your account. After the payment has been received by us (usually the next working day within Germany or Europe-wide for transfers with IBAN) your order will be sent.
  3. In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days).
  4. Any overpaid amounts will be refunded to your account immediately.

Credit card (Visa/Mastercard)via Novalnet AG

During the payment process you enter your credit card numbers. These are transferred to the "Novalnet AG" using a secure SSL encryption and passing through several security and plausibility checks. Only when these checks have been successful, the amount will be charged from your credit card account. We receive a confirmation of payment for your order and can ship your order promptly (if all articles are available). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your credit card account afterwards.

With a purchase by credit card, you authorize the company "Novalnet AG" to collect the amount to be paid by the purchase. By stating the credit card data, you confirm that you are entitled to payments with the used credit card and you ensure its sufficient account coverage.

Paypal

If you have a paypal account, you easily can pay online. During the order process you will be directed to paypal, where you enter your login. Directly after placing the order, we will receive a confirmation of payment and can ship the order promptly (if all articles are stock). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your paypal account afterwards.

Instant Bank Transfer via Sofort GmbH - only for the Netherlands, Switzerland, UK, Poland

Instant Bank Transfer is the online direct transfer method of Sofort GmbH. With instant bank transfer you can easily pay without any registration from your online banking account. Therefore, you need the login details (PIN/TAN) for the online banking of your bank. Directly after placing the order, we will receive a confirmation of payment and can ship the order promptly (if all articles are available). In case one article is not available in the ordered quantity (although it is marked in the shop as "In stock" or "Low amount available"), we will contact you within 24h (working days). Any overpaid amounts will be refunded to your account immediately. The data used during the payment process is used exclusively by Sofort GmbH. We as dealers do not have access to this data.