International shipping and payment

We are happy to ship our products worldwide. If you can´t find your country in the login-menu, please contact us by mail.

CONDITIONS INSIDE EUROPEAN COMMUNITY (EC)
- Shipping
- Payment


CONDITIONS OUTSIDE EC
- Shipping
- Payment


CONDITIONS INSIDE EC  

SHIPPINGINSIDE EC

Shipping will be calculated online based on the total weight of the order. The following options will be offered:
- Uninsured shipping:
For up to 1 or 2 kg (depending on country). The order will be shipped as letter or small package by DHL. We don´t get a tracking number so we can´t track the shipment. There is no insurance on the package.
- Insured shipping:
The order will be shipped with GLS or DHL as insured parcel. After the parcel is dispatched, you will receive an e-Mail with the tracking-number, so that you can check the status of the shipment. In case of loss or damage of the parcel you will get a refund or replacement for the order.
- Shipping on the roll: 
Fabric can also be shipped on a roll insured. After the parcel is dispatched, you will receive an e-Mail with the tracking-number, so that you can check the status of the shipment. In case of loss or damage of the parcel you will get a refund or replacement for the order. 

PAYMENTINSIDE EC:
Payment is possible by "Payment in advance", by paypal or by credit-card.

Payment in advance:
1.) After you placed the order you will get an automatically generated e-mail incl. order-id.
2.) If the status of the articles you order is "In stock" or "low amount available" and the available quantity is enough for your order, we will wait for your payment until we ship the order. In case one or more articles ar not in stock in the ordered quantity we will contact you within 24h (working days) by e-Mail. The articles will be reserved for 7 days from that day on.
3.) You transfer the total to the bank-account you received in the confirmation mail. Please make sure that bank-fees go to your account and please include the order-number. The order will be shipped within 1-3 working days after we receive the payment.

Paypal:
If you have a paypal-account you can pay via paypal:
1.) During the checkout-process, you will be redirected to the paypal-homepage where you enter all the details for the payment. IMPORTANT: After you confirmed the payment you will be redirected to the extremtextil-homepage where you have to confrim the order once more.

You can find more information on paypal at www.paypal.de.

Credit Card:
1.) During the checkout-process, you will be offered payment by credit card. Please check the appropriate checkbox and enter your credit card information. Credit card payments are processed by Novlanet AG, so we don't store any of your credit card information on our sever.

Check
We do not accept checks. 


CONDITIONS FOR COUNTRIES OUTSIDE THE EC

SHIPPING – OUTSIDE EC
Shipping will be calculated online based on the total weight of the order. As soon as you logged in with your address outside the EU all prices and shipping-costs will not include the 19% VAT/MwSt.. All extra-costs for costums are not included in the shipping costs. The following options will be offered:

- Letter shipping by registered letter:
For up to 1 or 2 kg (depending on country). The order will be shipped as registered letter by german post. We have limited tracking options for this shipping method. The shipment is not insured, in case of loss or damage there will be no refund or replacement. For some bulky orders (insultaion, fleece) we might have to exclude this option after you ordered. VAT/MwSt.: Since we get a confirmation by the carrier that the order was shipped outside the EC, the VAT/MwSt. will be deducted during the chekout process. Additional costs for costums might be charged by the deliverer.
- Insured shipping:
The order will be shipped with GLS or DHL as insured parcel. After the parcel is dispatched, you will receive an e-Mail with the tracking-number, so that you can check the status of the shippment. In case of loss or damage of the parcel you will get a refund or replacement for the order. Additional costs for costums might be charged by the deliverer. VAT/MwSt: Since we get a confirmation by the carrier that the order was shipped outside the EC, the VAT/MwSt. will be deducted during the chekout process. Additional costs for costums might be charged by the deliverer.

Fabric can also be shipped on a roll for extra costs. Please inform us if you wish to receive your fabrics on a roll and we will contact you about the conditions.

PAYMENT – OUTSIDE EC:
Payment is possible by "Payment in advance", by paypal  or by credit-card.

Payment in advance:
1.) After you placed the order you will get an automatically generated e-mail incl. order-id.
2.) If the status of the articles you order is "In stock" or "low amount available" and the available quantity is enough for your order, we will wait for your payment until we ship the order. In case one or more articles ar not in stock in the ordered quantity we will contact you within 24h (working days) by e-Mail. The articles will be reserved for 7 days from that day on.
3.) You transfer the total to the bank-account you received in the confirmation mail. Please make sure that bank-fees go to your account and please include the order-number. The order will be shipped within 1-3 working days after we receive the payment.

Paypal:
If you have a paypal-account you can pay via paypal:
1.) During the checkout-process, you will be redirected to the paypal-homepage where you enter all the details for the payment. IMPORTANT: After you confirmed the payment you will be redirected to the extremtextil-homepage where you have to confrim the order once more.

You can find more information on paypal at www.paypal.de.

Credit Card:
1.) During the checkout-process, you will be offered payment by credit card. Please check the appropriate checkbox and enter your credit card information. Credit card payments are processed by Novlanet AG, so we don't store any of your credit card information on our sever.

Check
We do not accept checks.